Refund policy

Last updated: October 25, 2026

For simplicity and readability, the terms “we,” “us,” “our,” and “ours” refer to Gio's Naturals throughout this policy.

Returns and cancellations

Return eligibility depends on where the customer's order was delivered and the items in the customer's order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. we may reduce the customer's refund if the item has been used, damaged, or handled more than necessary.

Orders delivered to Aruba, Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Curaçao, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Guadeloupe, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, New Caledonia, Poland, Portugal, Romania, Réunion, Slovakia, Slovenia, Spain, St. Barthélemy, St. Martin, and Sweden

Unless applicable law requires a different timeframe, the customer may request a return within 30 days after the last item on the customer's order is delivered by providing the customer's order number or proof of purchase.

Return shipping is to be paid by the customer, but we will provide a return label.

The customer can request cancellation or removal of items from the customer's order until the item is shipped.

Orders delivered to United States

Unless applicable law requires a different timeframe, the customer may request a return within 30 days after the customer's item is delivered by providing the customer's order number or proof of purchase.

The customer is responsible for arranging return shipping.

The customer can request cancellation or removal of items from the customer's order for 24 hours after the order is placed.

Orders delivered to all other locations

The customer can request cancellation or removal of items from the customer's order for 24 hours after the order is placed.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and the customer's rights under applicable law.

If the customer's return is approved, we will provide the customer with instructions on how and where to send the customer's package to complete the customer's return.

Items sent back without first requesting a return will not be accepted.

To start a cancellation request, contact us.

Unless we state otherwise or applicable law requires otherwise, the customer is responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect the customer's order when the customer receives it and contact us immediately if an item is defective or damaged, or if the customer received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

If the customer is a consumer in the European Union and purchases goods online, the customer may have the right to cancel the customer's order within 14 days after the day the customer receives the customer's goods for any reason, unless an exemption applies.

After the customer notifies us that the customer wishes to cancel, the customer must return the goods within 14 days.

we will refund eligible cancelled orders within 14 days after we are informed of the customer's cancellation, but we may withhold the refund until we receive the goods back or receive evidence that the customer has sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if the customer paid for delivery. we are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If the customer is a consumer in the United Kingdom and purchases goods online, the customer may have the right to cancel the customer's order within 14 days after the day the customer receives the customer's goods, unless an exemption applies.

After the customer tells us the customer wishes to cancel, the customer must return the goods to us within 14 days.

we will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that the customer has sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if the customer paid for delivery. we may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

we will notify the customer after we receive and inspect the customer's return and let the customer know whether the refund was approved. If approved, the customer will be refunded to the customer's original payment method, unless otherwise stated. The customer's bank or payment provider may need additional time to process and post the refund.

If the customer does not see the customer's refund within a reasonable period of time since the customer's refund was approved, contact us.

This policy does not limit any rights the customer may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at giosnaturals@gmail.com or use the contact details in our contact information policy.

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